Shipping policy

Effective Date: [23 May 2026]

Thank you for shopping with HandmadeMugShop.com. Since many of our products are handmade and personalized, we want to provide clear expectations regarding production, shipping, and delivery.

1. Order Processing Time

Most orders require 5–7 business days for processing before shipment.

Personalized or custom-made items may require additional production time depending on:

  • Design complexity
  • Order volume
  • Seasonal demand
  • Material availability

Processing times are estimates and may vary.

2. Shipping Times

Estimated delivery times after shipment:

Region Estimated Delivery
United States 7–15 business days
Canada 7–15 business days
Europe 7–20 business days
Australia & New Zealand 10–20 business days
Rest of World 10–30 business days

Please note that delivery estimates are not guaranteed.

3. Handmade & Personalized Products

Because our products are handmade and often customized:

  • Production may take longer during holidays or peak seasons.
  • Personalized orders cannot be expedited once production begins.
  • Each item is carefully crafted and quality-checked before shipment.

Good things travel at mug-speed. ☕✨

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination
  • Package size
  • Shipping method selected

Occasionally, we may offer free shipping promotions.

5. Tracking Information

Once your order has shipped, you will receive a tracking number via email (if available).

Please allow several days for tracking updates to appear after shipment.

6. Customs, Duties & Import Taxes

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • VAT
  • Local handling fees

These charges are determined by your local customs authority and are not included in our product or shipping prices.

7. Delays

Shipping delays may occur due to:

  • Customs inspections
  • Postal carrier disruptions
  • Weather conditions
  • Holidays
  • High seasonal demand
  • Incorrect shipping information

HandmadeMugShop.com is not responsible for delays caused by third-party shipping carriers.

8. Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is submitted:

  • We cannot guarantee package recovery.
  • Additional shipping charges may apply for reshipment.
  • Orders already shipped cannot be modified.

9. Lost or Stolen Packages

If tracking shows that a package has been delivered but you did not receive it, please:

  • Check with neighbors or household members
  • Contact your local postal carrier
  • Reach out to us for assistance

We are not responsible for stolen packages after confirmed delivery.

10. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review the issue and provide a replacement or suitable solution when applicable.

11. Contact Us

If you have any shipping-related questions, please contact us:

HandmadeMugShop.com
Email: info@handmademugshop.com
Website: https://handmademugshop.com