Terms of service

Terms of Service

Effective Date: [23 May 2026]

Welcome to HandmadeMugShop.com (“we,” “our,” “us”). By accessing or purchasing from our website, you agree to the following Terms of Service (“Terms”). Please read them carefully before using our services.

1. Overview

HandmadeMugShop.com provides handmade and personalized mugs and related products for purchase online. These Terms apply to all visitors, customers, and users of the site.

By using this website, you confirm that you are at least the age of majority in your state or country of residence.

2. Products & Handmade Variations

All products sold on HandmadeMugShop.com are handmade or partially handmade. Due to the nature of handcrafted products:

  • Minor variations in color, texture, alignment, size, or finish may occur.
  • Product photos are for illustrative purposes and may differ slightly from the final item.
  • Personalized items may vary depending on the customization details provided.

These variations are not considered defects.

3. Personalization & Customer Responsibility

Customers are responsible for ensuring that all submitted customization details are accurate, including:

  • Names
  • Dates
  • Photos
  • Text
  • Design requests

We are not responsible for errors submitted by the customer.

By uploading images or content, you confirm that:

  • You own the rights to the content, or
  • You have permission to use the content.

You agree not to upload content that is unlawful, offensive, copyrighted without authorization, or violates any third-party rights.

4. Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Suspected fraud
  • Inappropriate customization requests
  • Pricing or listing errors
  • Product availability issues

Orders for personalized products may only be canceled within 12 hours of purchase unless production has already begun.

5. Pricing & Payments

All prices displayed on the website are listed in [Insert Currency].

We reserve the right to modify prices at any time without prior notice.

Payments are securely processed through third-party payment providers. We do not store your payment information.

6. Shipping & Delivery

Estimated production and shipping times are provided for reference only and are not guaranteed.

Delays may occur due to:

  • High order volume
  • Postal delays
  • Customs processing
  • Holidays
  • Supply chain disruptions

Customers are responsible for providing accurate shipping information. We are not responsible for packages delayed or lost due to incorrect addresses submitted by the customer.

Any customs duties, import taxes, or local fees are the responsibility of the buyer.

7. Returns & Refunds

Due to the personalized and handmade nature of our products:

  • Customized or personalized items are generally non-refundable unless defective or damaged upon arrival.
  • Non-personalized items may be eligible for return within [Insert Number] days of delivery.

To request assistance, customers must contact us at [Insert Email Address] with:

  • Order number
  • Photos of the issue
  • Description of the problem

We reserve the right to determine refund or replacement eligibility on a case-by-case basis.

8. Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 7 days of delivery.

We may request photographic evidence before issuing a replacement or refund.

9. Intellectual Property

All content on HandmadeMugShop.com, including:

  • Logos
  • Product images
  • Designs
  • Text
  • Graphics
  • Branding

is the property of HandmadeMugShop.com and may not be copied, reproduced, or used without written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with website security
  • Submit harmful code or malicious content
  • Harass or abuse other users

We reserve the right to terminate access to users who violate these Terms.

11. Limitation of Liability

To the fullest extent permitted by law, HandmadeMugShop.com shall not be liable for:

  • Indirect or consequential damages
  • Lost profits
  • Shipping delays
  • Errors caused by customer-submitted customization details
  • Third-party service interruptions

Our maximum liability shall not exceed the amount paid for the purchased product.

12. Privacy

Your use of the website is also governed by our Privacy Policy.

By using the site, you consent to the collection and use of information as described in our Privacy Policy.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Changes will become effective immediately upon posting to the website.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of [Insert Country/State].

15. Contact Information

For questions regarding these Terms, please contact:

HandmadeMugShop.com
Email: info@handmademugshop.com
Website: https://handmademugshop.com