Frequently asked questions
What is the return policy?
Because each item is custom-made just for you, we generally do not accept returns or exchanges once an order has been completed.
That said, if your order arrives damaged, defective, or significantly different from what was approved, we’ll make it right. Simply contact us within 3 days of receiving your item with clear photos, and our team will review and offer a replacement or solution.
We recommend carefully reviewing all customization details before placing your order to ensure everything is perfect.
If you have any questions before ordering, feel free to reach out—we’re always happy to help!
When will I get my order?
Each piece is handcrafted with care, so good things take a little time ✨
- Production time: 5 business days to sculpt and complete your custom piece
- Shipping time:
International: 5–12 business days (depending on location)
Once your order is ready, you’ll receive a tracking number so you can follow its journey right to your doorstep.
If you need your order by a specific date (for a gift or special occasion), feel free to contact us before ordering and we’ll do our best to help!
Where are your products manufactured?
Our products are carefully handcrafted by our skilled artists in our partner workshop overseas.
Each piece goes through a detailed process—from sculpting to baking—to ensure it meets our quality standards before being shipped out to you.
We work closely with our production team to maintain consistency, quality, and attention to detail in every custom creation ✨
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
